At Oakfield Learning Ltd, we pride ourselves on providing quality products with excellent customer service. If you do not feel that we have met our usual high standards or you have experienced a problem with your order, please get in touch with us as we would like the opportunity to work with you to resolve the issue.

CANCELLATIONS:
If you simply have changed your mind and wish to cancel an order that has not yet been dispatched, we request that customers get in contact with us as soon as possible to stop the goods from being shipped.

Please note: Once items have been dispatched, it may not be possible for use to arrange with our suppliers, courier companies for the items to be returned to us. Customers may need to wait for delivery of the items before requesting a refund or exchange in accordance with the policy details explained below.

INCORRECT ITEMS SENT?
In the unfortunate event that you have received incorrect product or items are missing from your order, please get in contact with us as soon as possible after delivery. So we can rectify the situation quickly, we ask customers to do this preferably on the same day of delivery or within 14 days in accordance with our refunds/exchange policy below.

REFUNDS/EXCHANGES

Customers who wish to return items can request a refund or exchange within 14 days of receiving their goods. This must be done either in writing by emailing: sales@oakfieldlearning.co.uk or by calling +44 (0)1275 401120. Our customer services team will need an order/invoice number, delivery address and reason for the return. You will then have a further 14 days in which to send the items back to us. Please note, if you have purchased an item sent directly from our supplier, we will need to involve them in the returns process.

The customer shall be liable for the costs and arrangements associated with returning items (unless items are faulty or damaged – see section below). Returned items shall remain the customers responsibility until they are received by Oakfield Learning Ltd. Due to this, we strongly recommend customers return items using an insured tracked or signed for service. Oakfield Learning Ltd will not be able to issue refunds or exchanges on items until they have been successfully returned to us. We cannot be held liable for any loss or damage to the returned items in transit caused by shipping/courier company used by the customer.

Customers are eligible for either a full refund or exchange, provided that the items returned are unused and in their original packaging. If the items are not in a re-sellable condition or are not considered ‘as new’, Oakfield Learning Ltd reserves the right to issue a partial refund with an amount deducted reflecting the condition of the returned goods. When Oakfield Learning Ltd receives the returned items, the condition of the goods will be inspected and then we will inform you of the the amount that will be credited back to the original payment method. Please note, for returns of items shipped directly from our suppliers, refunds and exchanges will be made at the discretion of our suppliers.

FAULTY/DAMAGED ITEMS
In the unlikely event that a customer receives broken or faulty goods, we kindly request that they contact us by email (sales@oakfieldlearning.co.uk) as we will need more information about the problem, including photographic evidence. Once a member of our team has accepted this return, Oakfield Learning Ltd will make the necessary arrangements to replace the goods or issue a refund. We will also pay for any associated return/exchange shipping costs for damaged or faulty items.

If you have any more questions regarding how to return your items, please contact Customer Services.

Last updated 1st January 2026