Shipping and Delivery

BEFORE PURCHASING, PLEASE READ ALL THE FOLLOWING INFORMATION:


The term ‘us’, ‘we’ or ‘our’ refers to ‘Oakfield Learning Ltd’ whose registered office is 2 Oakfield Place, Clapton Lane, Portishead, North Somerset, BS20 7RB, UK. Company registration number 14214981.  VAT registration Number: 436381489.  The term ‘you’, ‘your’ refers to the customer/buyer. We are not VAT registered so no UK VAT will be charged on your purchase therefore we cannot issue a VAT invoice. 

By purchasing an item either by placing an order by telephone, letter or email with our Oakfield Learning Ltd customer services team, on our web shop www.plavalmat.com or on our Amazon store, you are agreeing to comply with and be bound by the following, which together with our privacy and data protection policy, terms & conditions, disclaimer and returns/exchanges and cancellation policies, govern Oakfield Learning’s relationship with you.

GENERAL SHIPPING/DELIVERY INFORMATION FOR ALL CUSTOMERS:

Wherever possible, we will use environmentally friendly packaging such as cardboard and compostable packaging.  We encourage our customers to re-use or recycle packaging rather than sending it to landfill.

Orders are usually processed within 24 hours on Monday to Friday and usually shipped within 1-2 business days.  Orders placed on Saturdays and Sundays will not be processed until the following Monday.

If you are ordering items that are not plavalmat® products (such as Numicon) or stock on back-order, please read this section BEFORE ordering.

Orders over 10kg may be split in to one or more packages.  You will be informed of this and each box will be clearly marked 1 of 2, for example.

We mainly use Royal Mail tracked service, however may also use other couriers e.g. UPS, DHL, DPD or Evri. If you require economy or express shipping or you wish to request a specific courier/delivery company, please contact us to arrange this BEFORE placing your order.

We are unable to offer a guaranteed delivery date or time. After you have placed your order, you will receive a tracking number which you will be able to use to track the progress of your shipment . If you have provided us with an email address or mobile phone number, you may also receive updates from the courier by text or email to give you an estimated delivery date/time.

If you have specific delivery requirements, have access issues or would like your goods to be left in a nominated safe place, you will need to request this by completing the Additional information section during the checkout process or contact us BEFORE you place your order.

Someone MUST be at the property to receive the delivery of your goods. Please note that most of our products WILL NOT fit through a letterbox. We cannot be held liable for theft or damage of goods left in safe places or with neighbours. Please do not use a waste/recycling bin as a safe place.

If you need to change your delivery, please get in contact with us as soon as possible.

We rely on shipping companies and couriers to provide excellent service and prompt delivery of products to our customers.  If you experience problems regarding shipping or delivery, please get in touch with us and we will do our best to work with you to rectify the situation.

OAKFIELD LEARNING LTD CANNOT BE HELD LIABLE OR RESPONSIBLE FOR ITEMS LOST OR DAMAGED IN TRANSIT OR DELIVERY, SHIPPING DELAYS OUTSIDE OF OUR CONTROL, THIS INCLUDES BUT IS NOT LIMITED TO INDUSTRIAL/STRIKE ACTION, ADVERSE WEATHER CONDITIONS, CYBER ATTACKS OR OTHER ISSUES RESULTING IN COURIER/POSTAL SERVICE DELAYS.

FREE DELIVERY FOR UK CUSTOMERS:

We are pleased to offer FREE DELIVERY to all UK addresses using a Royal Mail Tracked 48 service with insurance up to a value of £150. If you would like to insure your goods to a higher value, please contact us BEFORE you place your order.

If you require your items sooner, at the checkout can select a Tracked 24 service for an additional cost.


EUROPEAN CUSTOMERS

Your order will be shipped using a Royal Mail International 3-5 day tracked service with insurance to the value of £250.  Delivery to remote areas may take longer. Please allow up to 7 business days for delivery. Please contact us BEFORE placing your order if you wish to have a higher value of insurance cover.

When your goods are exported from the UK and imported in to the destination country, our couriers may pass your shipment over to another company to fulfil delivery.

We will not be able to mark your items as a gift and we will clearly mark the value and contents on customs declaration forms.

Customers may have additional duties and taxes to pay on delivery. Please read on for more information.

EU TAX/DUTIES/CUSTOMS INFORMATION

Oakfield Learning Ltd are registered for registered for EU VAT and IOSS scheme. Individual VAT identification number: IM2330018151.

We have some information below that you may find helpful, but we are not customs or tax experts so we recommend that you visit your government website or contact your local customs office for more information BEFORE you place your order.

The De minimis rules refer to a minimum value of imported goods below which no duties and taxes will be collected by customs and with minimal government review due to the items being of low-value and therefore are not likely to put them through normal customs procedures.  The De minimis thresholds vary for each country and are based on the local currency.

The following countries that are members of the European Union (EU) and use the Euro as currency:

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden

They all have the same De minimis rules as follows:

VAT De minimis threshold = €0
Duties De minimis threshold = €150 / £135

ORDERS LESS THAN €150 / £135
If the total value of your goods excluding taxes and delivery is below €150/£135, there will not be any duties to pay but the VAT at the applicable rate for your country will automatically be added to the total during the checkout process. Your order will then be shipped using IOSS and customers should not be expected to pay any further duties or taxes when they receive their items.


ORDERS MORE THAN €150 / £135
If the total value of your goods excluding taxes and delivery is above €150/£135 it will not be possible to pay duties and taxes during the checkout process. Orders will be shipped Delivered Duties Unpaid (DDU) and any VAT and duties owed will need to be paid by the customer either when items reach customs or at the time of delivery. The shipping carrier will contact you to tell you what you will need to pay.

Customers who wish to have pay duties and taxes at the time of placing their order, will need to email us: sales@oakfieldlearning.co.uk to arrange this separately.

If your country is in Europe, but not a member of the European Union, no duties or taxes will be collected during the checkout process and will be due on delivery.

Customers based outside of the UK are responsible for paying any import VAT, taxes & fees which MAY be due when the shipment reaches the delivery address or country.

OAKFIELD LEARNING LTD ARE NOT LIABLE OR RESPONSIBLE FOR ANY DUTIES OR ADDITIONAL FEES YOU MAY BE CHARGED WHEN YOUR ITEMS REACH YOUR COUNTRIES BORDER/CUSTOMS.  IF YOU REJECT YOUR PARCEL DUE TO NON PAYMENT OF THESE DUTIES, ONCE YOUR ITEM HAS BEEN RETURNED TO US, YOU WILL BE REFUNDED MINUS THE COST OF THE OUTBOUND POSTAGE (please also see our refunds and exchanges policy and Terms and Conditions).  

INTERNATIONAL CUSTOMERS

We are able to ship orders to customers worldwide. However if no shipping options are given at the checkout for your country, please send an email to sales@oakfieldlearning.co.uk with your address and the items you wish to purchase and we will be able to provide you with a quotation.

Your order will be shipped using a Royal Mail International 3-5 day tracked service with insurance to the value of £250.  Delivery to remote areas may take longer. Please allow up to 5-10 business days for delivery.

When your goods are exported from the UK and imported in to the destination country, our couriers may pass your shipment over to another company to fulfil delivery.

We will not be able to mark your items as a gift and we will clearly mark the value and contents on customs declaration forms.

There may be additional duties and taxes to pay on delivery. Please read on for more details.

TAX/DUTIES/CUSTOMS INFORMATION

If you are a customer based outside of the UK or Europe, your order will be sent using a tracked and insured service (up to a value of £250) Delivery Duties UNPAID / Delivered At Place (DDU/DAP).  Therefore depending on the total amount of your order and the country you reside in, you MAY be required to pay additional import taxes, duties and fees when you receive your goods. If customers wish to place an order using a Delivered Duties Paid service will need to contact us to arrange this separately

We have some information below that you may find helpful, but we are not customs or tax experts so we recommend that you visit your government website or contact your local customs office for more information BEFORE you place your order.

The De minimis rules refer to a minimum value of imported goods below which no duties and taxes will be collected by customs and with minimal government review due to the items being of low-value and therefore are not likely to put them through normal customs procedures.  The De minimis thresholds vary for each country and are based on the local currency.  The total amount given on our checkout page is £ GBP so you may like to use a currency calculator tool to convert the total amount.

WE ARE NOT RESPONSIBLE FOR ANY DUTIES OR ADDITIONAL FEES YOU MAY BE CHARGED WHEN YOUR ITEMS REACH YOUR COUNTRIES BORDER/CUSTOMS.  IF YOU REJECT YOUR PARCEL DUE TO NON PAYMENT OF THESE DUTIES, ONCE YOUR ITEM HAS BEEN RETURNED TO US, YOU WILL BE REFUNDED MINUS THE COST OF THE OUTBOUND POSTAGE (please also see our refunds and exchanges policy and Terms and Conditions).  

Customers based outside of the UK are responsible for paying any import VAT, taxes & fees which MAY be due when the shipment reaches the delivery address or country.


US CUSTOMERS:

In the United States of America, the de minimis threshold is 800 USD for both duties and taxes.

VAT De minimis threshold = $800 USD
Duties De minimis threshold = $800 USD

Orders under $800 USD should not incur any duties or taxes.

Orders over $800 USD will be subject to duties and taxes of the destination country/state and will need to be paid on arrival.



CANADIAN CUSTOMERS:

In Canada, the de minimis threshold is $20 CAD for both duties and taxes.

VAT De minimis threshold = $20 CAD
Duties De minimis threshold = $20 CAD

Therefore all orders will be subject to additional VAT and duties of the destination country and will need to be paid on arrival.


AUSTRALIAN AND NEW ZEALAND CUSTOMERS

In Australia and New Zealand, the de minimis threshold is $1000 AUD/NZD for both duties and taxes.

Therefore all orders with a total under $1000 will be exempt from duties and taxes.

Additional duties and taxes will only be payable on arrival on orders over $1000.


OTHER COUNTRIES

De minimis thresholds and duties rates vary from country to country. We cannot give values for every country however you might find the information on the following websites helpful:


If you require more information about delivery, shipping, customs and taxes, please contact us:

Email: sales@oakfieldlearning.co.uk

Telephone: (+44) 01275 401120

Last updated 3rd June 2024