We kindly ask our customers to read ALL the information below before placing an order to ensure our shipping and delivery policy meets their requirements.

Estimated shipping times given at checkout apply to the time it takes for goods to be delivered to customers AFTER items have been dispatched and NOT from the order date.

To keep our overheads down and maintain low prices for our customers, we mainly keep plavalmat® number and place value resources, plus a selection of other popular and best-selling products IN STOCK. Orders for these items are usually processed within 24 hours and are normally dispatched within 1-2 business days (orders placed on Saturdays, Sundays or UK bank holidays will not be processed until the following working day).

In addition to our plavalmat® range, there are many more resources that can HELP CHILDREN MASTER MATHS. Therefore, we are pleased to offer more carefully selected products from other companies and manufacturers to offer greater choice to our customers. On the each product page, these items are marked as IN STOCK (+ additional days for dispatch). These items are held in our suppliers warehouses rather than our own. Due to this we require a few days for stock to be transferred to us. If an order includes a range of products with different dispatch times, we will wait to receive all items before sending out to customers in one shipment. Alternatively, we may arrange with our suppliers to send items directly to our customers whilst any items in the order that are held in our warehouse will be shipped separately from us. We will contact customers (using the email they provided at checkout) to keep them up to date with the progress of their order. Although these products have longer processing times, as we are able to offer really competitive prices, we find most customers are happy to wait a few more days to receive their order. If items are required sooner, we recommend customers contact us BEFORE placing an order to check the estimated delivery date will suit their needs. In the unlikely event that a supplier does not have adequate stock to fulfil an order, we will inform the customer and provide an estimated availability date. If this is not within a satisfactory time period, customers will be able to cancel their order and request a full refund in accordance with our Terms and Conditions.

We rely on shipping companies and couriers to provide excellent service and prompt delivery.  If customers have experienced any issues with shipping or delivery, they should Contact Us and we will do our best to rectify the situation. In accordance with our Terms and Conditions, Oakfield Learning Ltd cannot be held liable for theft, loss, delay or damage of goods/property caused by third parties.

Orders may be split in to one or more packages either due to the size of the parcel or weight restrictions. When this is necessary, each box will be clearly marked 1 of 2, for example.

We want to HELP CHILDREN MASTER MATHS but not at the cost of the environment. Therefore wherever possible, we environmentally friendly materials such as cardboard and shipping bags made from recycled materials and also try to re-use packaging to ship your items rather than always using new.  We also encourage our customers to re-use or recycle packaging rather than sending it to landfill.

We mainly use EVRI and DHL to ship orders to our customers. However we reserve the right to use other couriers such as Royal Mail, DPD, UPS etc. If customers have a specific courier/delivery company, they will need to contact us to request this BEFORE placing an order. Our couriers may pass items on to your local postal service for the final mile delivery.

We apologise that we are unable to deliver to PO BOX addresses. Customers wishing to place an order to a PO BOX addresses will need to contact our Customer Service team to make special arrangements for delivery as this cannot be done on our website.

After customers have placed an order, if they have chosen a tracked service, and have provided an email address or mobile phone number during the checkout process, they should receive updates from the courier company by text or email together with progress of the shipment with an estimated delivery date/time. If this has not been received, please contact a member of our team who will be able to access this information for you.

Someone will need to be at the shipping address to receive delivery of the items as a signature may be required on receipt of the goods. Customers who have specific delivery requirements (for example have access issues to the road/property or would like goods to be left in a nominated safe place) will need to request this in writing in the additional information box during the checkout process. Alternatively, customers can contact us by email with any instructions BEFORE the order is placed to check these arrangements are possible.

PLEASE NOTE: Most of our products WILL NOT fit through a letterbox. Please do not use a waste/recycling bin or similar as a safe place. The delivery/courier service reserves the right to decide if it is acceptable to leave the goods in the requested location. A card, text message or email may be left for you by our courier to re-arrange unsuccessful deliveries. In accordance with our Terms and Conditions, Oakfield Learning Ltd cannot be held liable for theft, loss, delay or damage of goods for items left by couriers in designated safe places or with neighbours. Customers will need to inspect the goods on delivery, and, if in the unlikely event that there is a problem with the items, they will need to contact us as soon as possible preferably by email with photographs of the items.

After placing an order, if customers later notice an error on the delivery address or for the items ordered, they will need to get in contact with us as soon as possible. We encourage customers to check billing and delivery details very carefully at the time of placing an order. If the information is incorrect, incomplete or out of date, customers may incur additional fees by our courier. Oakfield Learning Ltd will not be liable for any additional costs or delays incurred.

In accordance with our Returns Policy, cancellation of orders can only be done BEFORE items have been dispatched. Customers will need to get in contact with Customer Service as soon as possible in writing by email to request a cancellation.

BACK ORDERED ITEMS

If an item is out of stock or low stock, it may be possible for customers to place a back order on our website. Payment will be taken for the goods including delivery costs at the time of placing the backorder. An estimated date of availability will be provided on the product detail page. However we recommend customers get in contact with our Customer Service team BEFORE placing a back order to ensure the lead time will suit their requirements.

Customers will be able to request a part/full refund or exchange if they wish to change quantities or cancel back ordered items if the delivery time is not suitable. However this will need to be done BEFORE items have been dispatched. Please read our Returns Policy for more information.

Orders under £20 ex VAT have small delivery charge of £2.91 (ex VAT).

FREE SHIPPING is available on all orders over £20 GBP (ex VAT) for UK mainland customers. Customers in Scottish Highlands, Scottish Islands, Scilly Isles, Isle of Wight, Isle of Man and Northern Ireland may be charged different shipping fees depending on delivery location and items orders. All orders shipped using standard method to these destinations include tracking and compensation contents cover to the value of £40.

If you wish to insure your goods for a higher level of contents cover, please contact us BEFORE placing your order.

Our aim is for all UK customers to receive products that we hold IN STOCK in our warehouse within 2-3 working days of placing an order but please allow up to 5 working days for delivery.

Some products may be sent separately from our suppliers. These products are usually dispatched within 3-10 working days. Please ensure you have read our general shipping and delivery information for All Customers.

ESTIMATED DELIVERY TIMES STATED DURING THE CHECKOUT PROCESS APPLY AFTER ITEMS HAVE BEEN DISPATCHED AND ARE NOT FROM THE DATE THE ORDER WAS PLACED.

PLEASE ALSO READ THE SECTION FOR ALL CUSTOMERS FOR GENERAL SHIPPING INFORMATION

Customers based outside of the UK are responsible for paying any import VAT, taxes & fees which MAY be due on Delivered At Place (DAP)/Delivered Duties Unpaid (DDU) shipments when the goods reach the delivery address or country. A Delivered Duties Paid (DDP) option may be available at checkout or can be arranged separately by contacting us BEFORE placing an order.

OAKFIELD LEARNING LTD CANNOT BE HELD LIABLE OR RESPONSIBLE FOR FEES OR CHARGES INCURRED BY THIRD PARTIES THIS INCLUDES BUT IS NOT LIMITED TO: ITEMS DELIVERED DIRECTLY BY OUR SUPPLIERS, DELIVERY COMPANIES/COURIERS FOR INCORRECT DETAILS OR DELIVERY TO REMOTE LOCATIONS AND RESTRICTED/ELEVATED RISK COUNTRIES; ITEMS LOST OR DAMAGED IN TRANSIT OR DELIVERY AND/OR SHIPPING DELAYS OUTSIDE OF OUR CONTROL, THIS INCLUDES BUT IS NOT LIMITED TO INDUSTRIAL/STRIKE ACTION, ADVERSE WEATHER CONDITIONS, CYBER ATTACKS OR OTHER ISSUES RESULTING IN COURIER/POSTAL SERVICE DELAYS.

OAKFIELD LEARNING LTD CANNOT BE HELD LIABLE OR RESPONSIBLE FOR ANY DUTIES OR ADDITIONAL FEES CUSTOMERS MAY BE CHARGED WHEN GOODS REACH THE DESTINATION COUNTRY’S BORDER/CUSTOMS.  IF YOU REJECT YOUR PARCEL DUE TO NON PAYMENT OF THESE DUTIES, ONCE YOUR ITEM HAS BEEN RETURNED TO US, YOU WILL BE REFUNDED MINUS THE COST OF THE OUTBOUND POSTAGE (please also see our returns policy and Terms and Conditions).  

In most EU countries, delivery of items that we have in stock are usually within 2-7 business days (Express 2-5 business days) after goods have been dispatched.

Some items we do not hold in stock in our warehouse may be sent directly from our suppliers. These items are usually dispatched within 3-10 working days and therefore delivery may take up 7-14 business days. More information about this can be found in our general shipping terms for all customers. Before placing an order, EU customers should ensure they have read the section below about placing IOSS orders, paying EU duties, taxes and customs fees.

Delivery to remote areas will take longer. In some countries, items may need to be collected from a local delivery office unless the customer pays an additional fee for items to be delivered to their home/business address.

During the checkout process, customers can choose between two shipping options: Standard or Express. Our Standard Shipping includes free insurance on contents to the value of £40 for the unlikely event of loss/damage of goods during transit. Customers who have chosen to ship their goods with DHL Express will have the option to purchase additional insurance to cover consignments of a higher value.

Oakfield Learning Ltd cannot be held responsible or liable for costs incurred for any loss or damage to parcels.

When your goods are exported from the UK and imported in to the destination country, our couriers may pass your shipment over to another company or local delivery service to fulfil delivery.

We will not be able to mark your items as a gift and we will clearly mark the value and contents on customs declaration forms as sold goods.

Customers may have additional duties and taxes to pay on delivery. Please read below for more information.

Oakfield Learning Ltd are not customs or tax experts. Therefore information on this page does not constitute tax, legal or other professional advice and must not be used as such. Customers should consult a professional tax adviser, local customs office or government website for more information BEFORE placing their order.

EU TAX, DUTIES AND CUSTOMS INFORMATION:

Oakfield Learning Ltd are registered to collect and remit EU VAT using the IOSS scheme. To ensure compliance with European Value-Added Tax (VAT) regulations, we use a third party service provided by EAS Project (easproject.com) for VAT reporting. Please see our Privacy and Data Protection Policy for more information about this service.

We have some information below that you may find helpful. But, as we are not customs or tax experts, we recommend that you visit your government website or contact your local customs office for more information BEFORE placing your order.

De minimis rules refer to a minimum value of imported goods per person, per destination, per day below which no duties and taxes will be collected by customs and with minimal government review. These shipments are considered low-value and therefore are not likely to go through normal customs procedures.  The De minimis thresholds vary for each country and are based on the local currency.

The following countries that are members of the European Union (EU) and use the Euro as currency:

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden

These countries all have the same De minimis rules as follows:

VAT De minimis threshold = 0€
€=Duties De minimis threshold = 150€ (excluding shipping and taxes)

INDIVIDUAL EU CUSTOMERS WITH ORDERS LESS THAN 150€

VAT AND DUTY INCLUSIVE PRICING FOR ORDERS UNDER 150€ (EXCLUDING SHIPPING AND TAXES).

SHIPPING CHARGES ARE CALCULATED SEPARATELY AND ARE NOT INCLUDED IN THE 150€ LIMIT.

ALL VAT AND CUSTOMS DUTIES WILL BE CALCULATED WHEN THE DESTINATION COUNTRY IS SELECTED DURING THE CHECKOUT PROCESS. THERE SHOULD NOT BE ADDITIONAL CHARGES DUE ON DELIVERY.

QUICK CUSTOMS CLEARANCE – ORDERS UNDER 150€ BENEFIT FROM EXPEDITED CUSTOMS PROCESSING WHICH RESULTS IN FASTER DELIVERY TIMES.

If the total value of your goods (excluding taxes and shipping) is below 150€, there should not be any additional import duties charged however orders will be subject to VAT. The tax amount (at the applicable rate for your country) will be added to the total during the checkout process.

If your order is under 150€ and includes items that we do not hold in stock in our warehouse, we may request your goods to be sent from the supplier to us first. This is so we can use our own shipping provider to send items for customers who require goods to be shipped with INCOTERMS Delivered Duties Paid (DDP). As EU customers will have paid tax on orders under 150€ during the checkout process, Oakfield Learning Ltd will provide our IOSS number and send an electronic customs invoice ahead of the shipment stating that taxes have already been collected. It is therefore not expected that our customers should pay any further duties or taxes when they receive their items. If local customs charge customers any fees upon delivery, please contact our customer support team (sales@oakfieldlearning.co.uk) for assistance.

INDIVIDUAL CUSTOMERS WITH ORDERS MORE THAN 150€
If the total value of your goods (excluding taxes and delivery) is above €150, duties and taxes will NOT be collected during the checkout process as the IOSS scheme does not apply to orders over 150€ . Orders will be shipped with INCOTERMS Delivered At Place (DAP) previously known as Delivered Duties Unpaid (DDU). Any VAT, duties and courier handling charges that may be owed will need to be paid by the customer to the courier company either when items reach customs or at the time of delivery.

EU BUSINESS CUSTOMERS
The IOSS scheme DOES NOT apply to business customers. Therefore it is not possible to pay duties or taxes on any orders during the checkout process. Orders will be shipped with INCOTERMS Delivered At Place (DAP) previously known as Delivered Duties Unpaid (DDU). Any VAT, duties and handling charges owed by business customers will be collected by the courier company either when items reach customs or at the time of delivery.

WANT TO PAY DUTIES AND TAXES IN ADVANCE OR ESTIMATE COSTS?
Individual/Personal customers who wish to purchase items valued more than 150€ but want to pay all duties and taxes in advance, could be split larger orders in to several smaller ones on different days. The 150€ limit is per person and per destination per day. However we recommend customers should contact our customer service team BEFORE placing an order as we can arrange to ship all of your goods together using INCOTERMS Delivered Duties Paid (DDP) by paying for duties and taxes separately. We apologise but this service is currently unavailable for business customers. Please send an email to sales@oakfieldlearning.co.uk with a list of the items you wish to purchase and the delivery address. We will then be able to provide you with a DDP quotation and an estimated delivery date. Please note, in addition to the duties and taxes owed, the courier company may also charge a administrative fee to arrange this service.

OAKFIELD LEARNING LTD CANNOT BE HELD LIABLE OR RESPONSIBLE FOR ANY DUTIES OR ADDITIONAL FEES CUSTOMERS MAY BE CHARGED WHEN GOODS REACH YOUR COUNTRY’S BORDER/CUSTOMS.  IF YOU REJECT YOUR PARCEL DUE TO NON PAYMENT OF THESE DUTIES, ONCE YOUR ITEM HAS BEEN RETURNED TO US, YOU WILL BE REFUNDED MINUS THE COST OF THE OUTBOUND POSTAGE (please also see our returns policy and Terms and Conditions).  

CUSTOMERS FROM OTHER EUROPEAN COUNTRIES THAT ARE NOT PART OF THE EU

If your country is in Europe, but NOT a member of the European Union, it will NOT be possible to use the IOSS scheme to collect duties or taxes during the checkout process.

Therefore all orders to NON-EU destinations will be shipped with INCOTERMS Delivered At Place (DAP) previously known as Delivered Duties UNPAID (DDU). Any duties, taxes or courier administrative/handling fees that may be owed by the customer will be collected by the courier company either when items reach customs or at the time of delivery.

WANT TO PAY DUTIES AND TAXES IN ADVANCE OR GET ESTIMATED COSTS?
If you wish to have your items shipped using INCOTERMS Delivered Duties Paid (DDP), you will need to send an email to sales@oakfieldlearning.co.uk BEFORE placing an order with a list of the products you wish to purchase and the delivery destination. We will then be able to provide you with a DDP quotation and an estimated delivery date. Please note, in addition to the duties and taxes owed, the courier company may also charge a administrative fee to arrange this service.

OAKFIELD LEARNING LTD CANNOT BE HELD LIABLE OR RESPONSIBLE FOR ANY DUTIES OR ADDITIONAL FEES CUSTOMERS MAY BE CHARGED WHEN GOODS REACH YOUR COUNTRY’S BORDER/CUSTOMS.  IF YOU REJECT YOUR PARCEL DUE TO NON PAYMENT OF THESE DUTIES, ONCE YOUR ITEM HAS BEEN RETURNED TO US, YOU WILL BE REFUNDED MINUS THE COST OF THE OUTBOUND POSTAGE (please also see our returns policy and Terms and Conditions).  

PLEASE ALSO READ THE SECTION FOR ALL CUSTOMERS FOR GENERAL SHIPPING INFORMATION

Customers based outside of the UK are responsible for paying any import VAT, taxes & fees which MAY be due on Delivered At Place (DAP)/Delivered Duties Unpaid (DDU) shipments when the goods reach the delivery address or country. A Delivered Duties Paid (DDP) option may be available at checkout or can be arranged separately by contacting us BEFORE placing an order.

OAKFIELD LEARNING LTD CANNOT BE HELD LIABLE OR RESPONSIBLE FOR FEES OR CHARGES INCURRED BY THIRD PARTIES THIS INCLUDES BUT IS NOT LIMITED TO: ITEMS DELIVERED DIRECTLY BY OUR SUPPLIERS, DELIVERY COMPANIES/COURIERS FOR INCORRECT DETAILS OR DELIVERY TO REMOTE LOCATIONS AND RESTRICTED/ELEVATED RISK COUNTRIES; ITEMS LOST OR DAMAGED IN TRANSIT OR DELIVERY AND/OR SHIPPING DELAYS OUTSIDE OF OUR CONTROL, THIS INCLUDES BUT IS NOT LIMITED TO INDUSTRIAL/STRIKE ACTION, ADVERSE WEATHER CONDITIONS, CYBER ATTACKS OR OTHER ISSUES RESULTING IN COURIER/POSTAL SERVICE DELAYS.

OAKFIELD LEARNING LTD CANNOT BE HELD LIABLE OR RESPONSIBLE FOR ANY DUTIES OR ADDITIONAL FEES CUSTOMERS MAY BE CHARGED WHEN GOODS REACH THE DESTINATION COUNTRY’S BORDER/CUSTOMS.  IF YOU REJECT YOUR PARCEL DUE TO NON PAYMENT OF THESE DUTIES, ONCE YOUR ITEM HAS BEEN RETURNED TO US, YOU WILL BE REFUNDED MINUS THE COST OF THE OUTBOUND POSTAGE (please also see our returns policy and Terms and Conditions).  REMOTE LOCATIONS

If you live in a remote location, delivery may take longer than the times stated at checkout. In some countries, you may be required to collect your parcel from your local delivery office. If items are sent to the delivery address, the courier company may charge a fee (approximately £19 GBP excluding taxes per shipment). This should be automatically calculated and included in the shipping cost paid during the checkout process if using a DHL Express service.

DHL REMOTE AREA LIST 2025

ELEVATED RISK AREAS AND RESTRICTED DESTINATIONS

If your country is considered an elevated risk or restricted destination, an additional surcharge may be requested by our couriers. When this is not possible, goods may not be able to be shipped to your location.

During the checkout process, our website integration should connect with DHL’s systems and identify orders that are being shipped to elevated risk areas and restricted destinations. Please check the country list below which has been taken directly from DHL’s website:

Elevated Risk Surcharge – For shipments to countries or territories affected by continuous war, riots or danger through terrorism.

This currently applies to the following countries: Afghanistan, Burkina Faso, Democratic Republic of the Congo, Haiti, Iraq, Lebanon, Libya, Mali, Somalia Mogadishu, Somalia Hargeisa, Sudan, Syria, Ukraine, Venezuela and Yemen.

Restricted Destination – When shipping to or importing from a destination country that is subject to certain trade restrictions imposed by the UN Security Council or national laws such as the European Union’s EEAS or the US Office of Foreign Assets Control (OFAC), a surcharge will apply. This currently applies to Iraq, Iran, Yemen, the Democratic Republic of the Congo, Libya, North Korea, Somalia Mogadishu, Somalia Hargeisa, Syria and the Central African Republic.

Countries subject to national laws: Afghanistan, Belarus, Lebanon, Myanmar, Russia, Zimbabwe

If delivery is possible to your location, an additional fee of approximate £25 GBP excluding taxes per shipment will be charged by our courier DHL and should be included within the calculated shipping costs. If you are in one of the countries identified above, we recommend you contact us BEFORE placing an order.Oakfield Learning Ltd can ship to most customers worldwide. If no shipping options are given for your country, or if you would like to request an alternative shipping method to suit your budget, please send an email to sales@oakfieldlearning.co.uk with your destination address and the items you wish to purchase.

During the checkout process, customers can choose between two shipping options: Standard or Express. Our Standard Shipping includes free insurance on contents to the value of £40 for the unlikely event of loss/damage of goods during transit. Customers who have chosen to ship their goods with DHL Express will have the option to purchase additional insurance to cover consignments of a higher value.

Oakfield Learning Ltd cannot be held responsible or liable for costs incurred for any loss or damage to parcels.

All international orders for products we hold in-stock in our warehouse are usually dispatched within 1-2 working days and will be shipped using the service customers have chosen at checkout. However other items may take longer. Please ensure you have also read the general shipping and delivery information for all customers at the beginning of this policy.
International customers should allow up to 5-10 business days for delivery from the date of dispatch not from the date when the order is placed. Shipping times given at checkout are estimates only. Remote locations will take longer and it may be necessary to collect items from a local delivery office or to pay a remote location surcharge to the courier on delivery.

When goods are exported from the UK and imported in to the destination country, the delivery service we use may pass your shipment over to local postal service to fulfil your delivery.

We will clearly mark the value and contents on customs declaration forms as goods sold. We will not mark any items as a gift.

If you are not able to use the currency converter tool, or your currency is not one of the options available on our site, the total amount at checkout will be in £ GBP. You may find Google’s currency calculator tool helpful.

In addition to the product and shipping costs, there may be additional duties and taxes to pay when you receive your goods. Please read on for further information about duties, taxes and customs.

INTERNATIONAL TAX, DUTIES AND CUSTOMS INFORMATION:

Oakfield Learning Ltd are not customs or tax experts. Therefore information on this page does not constitute tax, legal or other professional advice and must not be used as such. Customers should consult a professional tax adviser, local customs office or government website for more information BEFORE placing their order.

OAKFIELD LEARNING LTD CANNOT BE HELD LIABLE OR RESPONSIBLE FOR ANY DUTIES OR ADDITIONAL FEES CUSTOMERS MAY BE CHARGED WHEN GOODS REACH THEIR COUNTRY’S BORDER/CUSTOMS.  IF CUSTOMERS REJECT PARCELS DUE TO NON PAYMENT OF THESE DUTIES, ONCE YOUR ITEM HAS BEEN RETURNED TO US, YOU WILL BE REFUNDED MINUS THE COST OF THE OUTBOUND POSTAGE PLUS ANY IMPORT FEES INCURRED (please also see our returns policy and Terms and Conditions).  

IMPORT DUTIES AND TAXES

The amount of duties or taxes applied to goods on import depend on the cost of items, where the products was made (Country of Origin) and De Minimis rules of the destination country.

DE MINIMIS

The De minimis rules refer to a minimum value of imported goods per person, per destination, per day below which will have minimal government review. This is due to the items being low-value and therefore are not likely to be put through standard customs procedures.  The De minimis duty and tax thresholds vary for each country and are based on the local currency and the Country of Origin/Manufacture.  

DELIVERED AT PLACE (DAP) / DELIVERED DUTIES UNPAID (DDU)
All international orders will be shipped with INCOTERMS DAP (previously known as DDU).  The customer will be the importer of record and therefore are responsible for paying any import duties, taxes or fees that may be due when goods reach customs.

DELIVERED DUTIES PAID (DDP)
For some countries, there is an option at checkout to ‘SHIP DDP’. When selected, any applicable import tax, duties and customs fees are calculated and added to the order total. Oakfield Learning Ltd will be the importer of record so the customer will not pay any additional costs when they receive their order.

Customers who wish to ship DDP to countries where this option is not provided at checkout will need to contact us BEFORE placing an order for a DDP quotation.

More specific information relating to each country can be found below.

United States

Canada

Australia

New Zealand

Other Countries

UNITED STATES

Oakfield Learning Ltd is not currently registered for sales tax in any US states. This means that no sales tax (or UK VAT) will be added during the checkout process on our online store plavalmat.com

In recent years, in the United States of America, the de minimis threshold was $800 USD for both duties and taxes per person, per destination, per day. Meaning that any shipments imported into the US under $800 could pass through customs with no sales tax and duty free. However this situation has changed.

ORDERS UNDER $800 USD per person, per destination, per day.

On April 2, 2025, the US President signed an executive order ending the de-minimis exemption for low-value packages containing products originating from China. Therefore any orders of our products that were manufactured in China valued under $800 USD, will now be liable for additional duty tariff fees. Goods will be shipped using INCOTERMS Delivered At Place/Delivered Duties Unpaid (DAP/DDU). The customer will be the importer of record. When goods reach customs, the courier company will collected any local sales tax, duties, taxes and custom fees directly from the customer.

We sell many other products that are either manufactured in Europe or the UK. Until the 29th August 2025, the deminimis rule still applies to goods manufactured in these countries so there should be no duties or taxes these products on orders under $800 USD. However after this date, the $800 De Minimis rule will removed altogether and therefore all products purchased on our online store will be subject to import tax, duties and fees set by the US Government.

For ORDERS OVER $800 USD, all goods will be subject to the duties and taxes of the destination country/state and will be payable at the time of arrival. These orders will be shipped with INCOTERMS Delivered At Place/Delivered Duties Unpaid (DAP/DDU). When goods reach customs, the courier company will collect any local sales tax owed in addition to any duties or other administrative or handling fees. The cost of these duties will be in based on the US tariffs at the time of shipping.

WANT TO PAY DUTIES AND TAXES IN ADVANCE OR CALCULATE ESTIMATED COSTS?

We understand that many people may prefer to have the peace of mind knowing that all duties and taxes have been paid at the time of placing an order so there should be no additional costs on receipt of goods. We apologise but we are currently unable to offer the ‘SHIP DDP’ option at checkout to our US Customers. For a DDP quotation, please email sales@oakfieldlearning.co.uk with a list of the items you wish to purchase and the destination address. We will then be able to provide you with estimated import costs. Please note, in addition to the duties and taxes owed, our courier company may also charge an administrative/handling fee.

CANADA

Oakfield Learning Ltd is not currently registered for sales tax in Canada. Therefore, no sales tax (Canadian GST/PST/HST or UK VAT) will be added to your order.

All shipments to Canada will be sent with INCOTERMS Delivered At Place (DAP) / Delivered Duties Unpaid (DDU). The customer will be the importer of record and therefore is responsible for any import duties or taxes that may be due on delivery of goods.

During the checkout process, there is an option for customers to ‘SHIP DDP’. When selected, any import costs, duties and customs fees will be calculated and added to the total value of the order. Oakfield Learning Ltd will be the importer of record and the customer will receive their goods knowing that no additional costs will be due on delivery. Please note that the import costs calculated at checkout for DDP shipments may differ from the amount payable to the delivery company on DAP/DDU shipments as they may charge administrative fees.

In Canada, the de minimis threshold is $20 CAD for both duties and taxes per person, per destination, per day

Tax De minimis threshold = $20 CAD
Duties De minimis threshold = $20 CAD.

However, according to the Canadian Government Customs Tariff Website Instruments, apparatus and models, designed for demonstrational purposes (for example, in education or exhibitions), unsuitable for other uses; educational toys or books are typically exempt from import duty if they originate from Most Favoured Nations (MFN).

https://www.cbsa-asfc.gc.ca/trade-commerce/tariff-tarif/2019/html/00/ch95-eng.html
https://www.cbsa-asfc.gc.ca/trade-commerce/tariff-tarif/2022/html/00/ch90-eng.html

As many of our products are made in China or the UK they will be subject to these preferential rates. Furthermore, the Canada-European Union Comprehensive Economic and Trade Agreement (CETA) also means any products on our website that are made in Europe (for example Belgium and Germany) should also be exempt from import duty. The country of origin is given within the additional information section on each product page.

Therefore customers in Canada should only expect their goods to be subject to the applicable taxes rates e.g. PST, GST and HST of their province or territory. When goods reach customs, the shipping courier will contact the customer (using the email or telephone number provided at checkout) when goods reach customs to collect taxes owed.

If customers have experienced any issues regarding import duties, please contact a member of our team.

WANT TO PAY DUTIES AND TAXES IN ADVANCE OR CALCULATE ESTIMATE COSTS?

We understand that many customers may prefer to know the expected import costs that apply to their order. BEFORE placing an order, please send an email to sales@oakfieldlearning.co.uk with a list of the items you wish to purchase and the destination address. We will then be able to provide you with estimated duties and taxes. Please note, in addition to the duties and taxes owed, the courier company may also charge an administrative/handling fee.

AUSTRALIA

In Australia, individual consignments that have a customs value of AUD $1000 or less are considered low-value imported goods (also known as ‘LVIG’). The information below has been taken from the Australian Tax Office website.

IMPORT DUTY
The Import Duty De minimis threshold is $1000 AUD per person, per destination, per day. The customs value for Import Duty is calculated on the total cost of the consignment (cost of goods + shipping + insurance). Most general goods imported into Australia with a value OVER $1000 AUD will be subject to an import duty rate usually calculated at 5%.

IMPORT TAX
10% GST tax applies to all goods purchased from non-resident companies imported in to Australia. Therefore orders with a customs value of $1000 AUD or less on the cost of goods (excluding shipping and insurance costs) will still be subject to 10% GST.

Orders UNDER $1000 AUD will be subject to 10% GST but should be free of duty.

Orders OVER $1000 AUD will be subject to 10% GST on cost of goods AND Import Duties

At checkout, customers will have two shipping options: International Standard (which uses the local postal service for final mile delivery e.g. Australia Post) or DHL EXPRESS (DHL will handle the entire process door-to-door).

Both shipping options are sent INCOTERMS Delivered At Place (DAP), previously known as Delivered Duties Unpaid (DDU). Customers selecting this option will be the importer of record and are responsible for paying any import duties, taxes and customs fees that may apply to their order either when goods reach the border or on delivery of goods.

During the checkout process, there is an option for customers to ‘SHIP DDP’. When selected, any import costs, duties and customs administrative fees will be calculated and added to the total value of the order. Goods will be shipped ‘Delivered Duties Paid’. Oakfield Learning Ltd will be the importer of record and the customer will receive their goods knowing that no additional costs will be due on delivery. Please note that the import costs calculated at checkout for DDP shipments may differ from the amount payable by customers to on on DAP/DDU shipments due to varying administrative or handling fees charged by the delivery company.

Any import duties, taxes and fees collected at checkout are paid to our courier company who will remit them to the Australian Government.

Are You a Business Customers Registered for GST?
If your business is registered for GST and the goods are used for business purposes, you may be entitled to claim the GST paid on imports as a credit on your tax reporting form. To claim GST credits business customers need to be the importer of record and have valid tax invoices or customs documents. Oakfield Learning is not currently registered for sales tax in Australia and as such cannot issue a GST sales invoice. If business customers ship with INCOTERMS DAP/DDU, they will be the importer of record and will pay customs directly.

More information can be found on the Australian Border Force website

NEW ZEALAND

Oakfield Learning Ltd is not currently registered for GST in New Zealand. No GST sales tax or UK VAT will be added to customer orders during the checkout process.

The information given below has been taken from the New Zealand Customs Service Website.

Individual consignments that have a customs value of NZD $1000 or less are considered low-value imported goods (also known as ‘LVIG’).

In New Zealand, the de minimis threshold is $1000 NZD for both duties and taxes per person, per destination, per day but are calculated based on different values:

Sales Tax De minimis threshold = NZD $1000 (calculated on the total value of the goods + shipping + insurance)
Duties De minimis threshold = NZD $1000 (calculated on the value of the goods only)

ORDERS PLACED ON OUR WEBSITE UNDER NZD $1000 – If the total amount for goods (excluding shipping and insurance costs) is under NZD $1000, it will be below the de minimis threshold. Therefore, customers should not expect to pay any additional duties or taxes. However New Zealand Customs Authority will make the final decision if duties, taxes or fees are due on imports. If local customs do charge our customers any fees upon delivery or they experience problems importing your goods, please contact our customer services team (sales@oakfieldlearning.co.uk) for assistance.

ORDERS OVER $1000 NZD – If the customs value is greater than NZD $1000, it will no longer be considered LVIG. and goods will be subject to import duties and taxes.

At checkout, customers will have two shipping options: International Standard (which uses the local postal service for final mile delivery e.g. Australia Post) or DHL EXPRESS (DHL will handle the entire process door-to-door).

Both shipping options are sent INCOTERMS Delivered At Place (DAP), previously known as Delivered Duties Unpaid (DDU). Customers selecting this option will be the importer of record and are responsible for paying any import duties, taxes and customs fees that may apply to their order either when goods reach the border or on delivery of goods.

During the checkout process, there is an option for customers to ‘SHIP DDP’. When selected, any import costs, duties and customs administrative fees will be calculated and added to the total value of the order. Goods will be shipped ‘Delivered Duties Paid’. Oakfield Learning Ltd will be the importer of record and the customer will receive their goods knowing that no additional costs are due on delivery. Please note that the import costs calculated at checkout for DDP shipments may differ from the amount payable by customers to on on DAP/DDU shipments.

OTHER COUNTRIES

De minimis thresholds, tax and duty rates vary from country to country. Therefore we cannot give values for every country as De minimis thresholds, tax and duties rates vary greatly. All orders to countries not listed above will be shipped with INCOTERMS Delivered At Place/Delivered Duties Unpaid (DAP/DDU). Therefore additional duties and taxes may be payable at the time of delivery. Please note, in addition to the duties and taxes owed, the courier company may also charge an administrative/handling fee.

We ship our products to most international destinations, so if you cannot find your country in the shipping options during the checkout process, please contact us for a shipping quotation.

WANT TO PAY DUTIES AND TAXES IN ADVANCE OR GET ESTIMATED COSTS?

We understand that many customers may prefer to have the peace of mind knowing that all duties and taxes have been paid at the time of placing an order so there should be no additional costs on receipt of goods. Therefore customers will need to contact a member of our team to arrange a DDP shipment BEFORE placing an order. Please send an email to sales@oakfieldlearning.co.uk with a list of the items you wish to purchase and the destination address. We will then be able to provide you with estimated duties and taxes or a DDP quotation.

Customers based outside of the UK are responsible for paying any import VAT, taxes & fees which MAY be due on Delivered At Place (DAP)/Delivered Duties Unpaid (DDU) shipments when the goods reach the delivery address or country. A Delivered Duties Paid (DDP) option may be available at checkout or can be arranged separately by contacting us BEFORE placing an order.

OAKFIELD LEARNING LTD CANNOT BE HELD LIABLE OR RESPONSIBLE FOR FEES OR CHARGES INCURRED BY THIRD PARTIES THIS INCLUDES BUT IS NOT LIMITED TO: ITEMS DELIVERED DIRECTLY BY OUR SUPPLIERS, DELIVERY COMPANIES/COURIERS FOR INCORRECT DETAILS OR DELIVERY TO REMOTE LOCATIONS AND RESTRICTED/ELEVATED RISK COUNTRIES; ITEMS LOST OR DAMAGED IN TRANSIT OR DELIVERY AND/OR SHIPPING DELAYS OUTSIDE OF OUR CONTROL, THIS INCLUDES BUT IS NOT LIMITED TO INDUSTRIAL/STRIKE ACTION, ADVERSE WEATHER CONDITIONS, CYBER ATTACKS OR OTHER ISSUES RESULTING IN COURIER/POSTAL SERVICE DELAYS.

OAKFIELD LEARNING LTD CANNOT BE HELD LIABLE OR RESPONSIBLE FOR ANY DUTIES OR ADDITIONAL FEES CUSTOMERS MAY BE CHARGED WHEN GOODS ARE SHIPPED DAP/DDU AND REACH THE DESTINATION COUNTRY’S BORDER/CUSTOMS.  IF YOU REJECT YOUR PARCEL DUE TO NON PAYMENT OF THESE IMPORT COSTS, ONCE YOUR ITEM HAS BEEN RETURNED TO US, YOU WILL BE REFUNDED MINUS THE COST OF THE OUTBOUND POSTAGE (please also see our returns policy and Terms and Conditions).