Shipping and Delivery

BEFORE PURCHASING, PLEASE READ ALL OF THE FOLLOWING INFORMATION:

The term ‘us’, ‘we’ or ‘our’ refers to ‘Oakfield Learning Ltd’ whose registered office is 2 Oakfield Place, Clapton Lane, Portishead, North Somerset, BS20 7RB, UK. Company registration number 14214981.  VAT registration Number: 436381489.  The term ‘you’, ‘your’ refers to the customer/buyer. We are not VAT registered so no UK VAT will be charged on your purchase therefore we cannot issue a VAT invoice. 

By purchasing an item either by placing an order by telephone, letter or email with our Oakfield Learning Ltd customer services team, on our web shop www.plavalmat.com or on our Amazon store, you are agreeing to comply with and be bound by the following, which together with our privacy and data protection policy, terms & conditions, disclaimer and returns/exchanges and cancellation policies, govern Oakfield Learning’s relationship with you.

SHIPPING/DELIVERY:

Items are usually processed within 24 hours of receiving your order on Monday to Friday and usually shipped the next working day.  Orders placed on Saturdays and Sundays will not be processed until the following Monday.

To ensure parcels are within suggested safe manual handling limits orders of over 15kg may be split in to one or more packages.  You will be informed of this and each box will be clearly marked 1 of 2 for example.

Wherever possible, we will use environmentally friendly packaging such as cardboard and compostable packaging.  We encourage customers to re-use packaging and recycle rather than sending it to landfill.

We rely on delivery companies and couriers provide us and our customers with excellent service and prompt delivery of our products.  If you experience problems regarding shipping or delivery, please get in touch with us and we will do our best to work with you to rectify the situation.

WE CANNOT BE HELD RESPONSIBLE FOR ITEMS LOST OR DAMAGED IN TRANSIT, SHIPPING DELAYS OUTSIDE OF OUR CONTROL, THIS INCLUDES BUT IS NOT LIMITED TO INDUSTRIAL/STRIKE ACTION, ADVERSE WEATHER CONDITIONS, CYBER ATTACKS OR OTHER ISSUES RESULTING IN COURIER/POSTAL SERVICE DELAYS.

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DELIVERY TO MAINLAND UK:

(EU and International customers please go to the next section below)

We are pleased to be able to offer FREE DELIVERY to all MAINLAND UK addresses using the Royal Mail Tracked 48 service with insurance up to a value of £150.

Unfortunately, we are unable to offer guaranteed delivery dates and can only give estimates based on information provided to us by the postal/courier companies.

Please allow 3-5 working days from placing your order for your items to arrive.  If you live in a remote location, please expect your order to take longer.

If you require your items sooner, it may be possible at the checkout to pay the additional amount for a tracked 24 hour/Next Day service.  We apologise but we are currently unable to offer same day delivery for orders placed on our website but this may be possible if you are a PRIME customer and purchase items from our Amazon store.

We may on occasions use other couriers e.g. UPS, DHL, DPD or Evri if Royal Mail services are unavailable.   If you have specific delivery requirements, a preferred carrier, access issues or would like your goods to be left in a nominated safe place, please contact us to ensure this is possible BEFORE placing your order.

As we use a tracked service, you will be able to use the tracking number provided to track progress of your delivery.  You may also receive updates from the courier by text or email to let you know expected dates/times.

If you are not in for delivery, we cannot be held responsible if your item is lost, damaged or stolen if left in a safe place, to a neighbour or you have requested it to be left on your doorstep.  We do not recommend using a bin as a safe place.

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DELIVERY/SHIPPING TO EU AND INTERNATIONAL COUNTRIES

We use a Royal Mail standard international 5-7 day tracked and insured service.  If you would prefer us to use a different carrier or an alternative shipping methods such as standard or express, please get in touch before placing your order.

Shipping to Europe usually takes approximately 3-5 business days.

Delivery to the rest of the world is usually between 5-10 working days but remote locations can take longer.  These are estimated times only.

We will not be able to mark your items as a gift and we will clearly mark the value and contents on customs declaration forms.

Please also read the section below about taxes, fees and customs duties:


TAX/DUTIES/CUSTOMS INFORMATION


Customers who are based outside of the UK are responsible for paying any import VAT, taxes & fees which MAY be due when the shipment reaches the delivery address or country.

WE ARE NOT RESPONSIBLE FOR ANY DUTIES OR ADDITIONAL FEES YOU MAY BE CHARGED WHEN YOUR ITEMS REACH YOUR COUNTRIES BORDER/CUSTOMS.  IF YOU REJECT YOUR PARCEL DUE TO NON PAYMENT OF THESE DUTIES, ONCE YOUR ITEM HAS BEEN RETURNED TO US, YOU WILL BE REFUNDED MINUS THE COST OF THE OUTBOUND POSTAGE (please also see our refunds and exchanges policy and Terms and Conditions).  

If you are a customer based outside of the UK, your order will be sent using a tracked and insured service Delivery Duties UNPAID / Delivered At Place (DDU/DAP).  Therefore depending on the total amount of your order and the country you reside in, you MAY be required to pay additional import taxes, duties and fees when you receive your goods.

We have some information below that you may find helpful, but we are not customs or tax experts so we recommend that you visit your government website or contact your local customs office for more information BEFORE you place your order.

The De minimis rules refer to a minimum value of imported goods below which no duties and taxes will be collected by customs and with minimal government review due to the items being of low-value and therefore are not likely to put them through normal customs procedures.  The De minimis thresholds vary for each country and are based on the local currency.  The total amount given on our checkout page is £ GBP so you may like to use a currency calculator tool to convert the total amount.


EU CUSTOMERS:

In the European Union (EU) and use the Euro as currency, all countries have the same De minimis rules as follows:

VAT De minimis threshold = 0
Duties De minimis threshold = 150 EURO

Therefore VAT will be charged on all orders but duties will only be charged on orders over 150 Euro (including shipping)

Orders over 150 Euro will be subject to VAT and MAY also incur additional duties.

US CUSTOMERS:

In the United States of America, the de minimis threshold is 800 USD for both duties and taxes.

VAT De minimis threshold = $800 USD
Duties De minimis threshold = $800 USD

Orders under $800 USD should not incur any duties or taxes.

Orders over $800 USD will be subject to duties and taxes of the destination country/state.

CANADIAN CUSTOMERS:

In Canada, the de minimis threshold is $20 CAD for both duties and taxes.

VAT De minimis threshold = $20 CAD
Duties De minimis threshold = $20 CAD

Therefore all orders will be subject to additional VAT and duties.

AUSTRALIAN CUSTOMERS

In Australia, the de minimis threshold is $1000 AUD for both duties and taxes.

Therefore all orders with a total under $1000 AUD will be exempt from duties and taxes.
Additional duties and taxes will only be payable on orders over $1000 AUD.

De minimis thresholds for more countries can be found on the following websites that we found that you may find useful:

https://zonos.com/docs/landed-cost/decoder-guides/landed-cost/de-minimis-values

https://global-express.org/index.php?id=271&act=101&profile_id=-1&countries%5B%5D=-2&search_terms=&question-filter=&qid_34=1&qid_34_optid=1&qid_35=1&qid_36=1&qid_92=1

It may be possible to purchase our products from Amazon who may collect and remit sales tax and duties/import fees during the checkout process.

For more information delivery, shipping, customs and taxes, please contact us:

Email: sales@oakfieldlearning.co.uk

Telephone: (+44) 01275 401120

Last updated 25th July 2023